Refund Policy

How to Request a Refund

Email support@onlineotp.io within 7 days of your purchase date with:

• Your account email address
• Reason for refund (optional, but helps us improve our service)

We typically respond to refund requests within 24 hours.

Refund Processing

• Refunds are processed within 2-3 business days after approval
• Funds will appear in your account within 5-7 business days, depending on your bank or payment provider
• You'll receive a confirmation email when the refund has been processed
• Refunds are issued to the original payment method used for purchase

What Happens After a Refund

Once your refund is approved:

• Your assigned phone number will be immediately deactivated
• Access to your dashboard will be removed
• Any stored SMS messages will be permanently deleted from our systems
• You will no longer receive SMS forwards

Note: If you've used the phone number for important account verifications, make sure to update those accounts with a different number before requesting a refund.

No Refunds After 7 Days

After the 7-day window from your purchase date, all sales are final. This policy ensures:

• Fairness for all customers
• Sustainability of our service
• Prevention of service abuse

We encourage you to test the service thoroughly during your first week to ensure it meets your needs.

Service Issues

If you're experiencing technical issues with our service, please contact us before requesting a refund. We're committed to resolving any problems and ensuring you have a great experience.

Common issues we can help with:

• Dashboard access problems
• Phone number activation delays
• Email notification issues

Most issues can be resolved quickly by our support team.

Questions or Concerns?

We're here to help! Contact our support team: